FIAT House

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 4, 2026

  Terrible experience.<br>1) They will not return your security deposit timely.<br>2) Elevators constantly breaking<br>3) So many bugs in this apartment

  Owner response · Aug 29, 2026

  Thank you Henry for your feedback. We are sorry to see that your experience did not meet your expectations.<br>Because your review does not include specific details and we are unable to identify you in our records, we would appreciate the opportunity to learn more about your concerns and address them directly. Our goal is to provide a positive living experience for all residents, and we take all feedback seriously. We encourage you to contact our management office so we can better understand you

• GGoogle reviewer

  Aug 27, 2026

  *****Updated as of Aug 27, 2026******<br>To make matters worse, after writing to us that our account was closed, Greystar management just sent a bill demanding an additional $100 for 'move-out costs'--for an apartment we NEVER moved into or took keys for! They are keeping our $600 deposit and fabricating move-out fees on a phantom lease.<br><br>*****Updated as of Aug 24, 2026*****<br>In response to management's reply claiming they cannot locate our records: you have our full legal names and email correspondence. We have sent multiple emails requesting our holding deposit refund, communicated extensively with Maggy and Shivaanee regarding Unit 702A, and received an official email titled "Final Accounting Completed" on July 24. It is disingenuous to pretend we are not in your system instead of honoring your written confirmation. Stop engaging in deceptive practices and refund our deposit immediately.<br><br>*****Updated as of Aug 20, 2026******<br><br>My holding deposit has not been refu

  Owner response · Aug 29, 2026

  Dear Christine Park,<br><br>Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your application process. We were unable to locate a resident or applicant named Christine Park in our records and would appreciate the opportunity to better understand and address your concerns. We strive to provide accurate information and responsive customer service, and we take feedback such as yours seriously as we continue to improve our proce

• GGoogle reviewer

  Local Guide

  Aug 25, 2026

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Aug 12, 2026

  Dear Valued Columbia Students and other potential tenants,<br><br>Based on my personal experience, I must warn you to avoid signing a lease for this apartment, as the original management, Urban Playground, has been replaced by Greystar, one of the most notorious management companies in the US--explore more about them via Google (keywords: litigation, lawsuits, hidden fees). It seems the ownership group cut costs and replaced a professional management company that hosted so many great activities. The new leasing team, compared to the previous one, has done a very, very poor job while alienating the best employee, who had captured the hearts of every tenant before she left.<br>In fact, I moved here because Honey, a lovely woman who worked for FIAT House with immense dedication, accommodated all tenants so well with her best efforts and a warmhearted attitude. She seemed to be laid off later due to the incompetent asset management of the property owner. Such a warm attitude vanished upon

  Owner response · Aug 29, 2026

  Dear Roy, <br><br>Thank you for sharing your feedback. We were unable to locate your contact information in our system. We are sorry to hear that your experience did not meet your expectations. We strive to provide responsive service and clear communication to all residents and prospective residents, and we take all feedback seriously. Our team is committed to assisting residents with their concerns and working toward timely resolutions whenever issues are brought to our attention.<br><br>We app

• GGoogle reviewer

  Jul 3, 2026

  I've lived here for a year and have had ongoing, unresolved issues with management across three fronts: billing, account access, and pest control.<br><br>Billing: I'm repeatedly charged for items covered under my move-in promotion, unrecognizable/unexplained fees plus late fees caused by management's own unresolved account problems -- my unit was still under the previous tenant's name in May..<br><br>Account access: I've been locked out of my resident portal multiple times with no proactive troubleshooting. I only got help after tracking someone down myself, and access still isn't fully restored.<br><br>Pests: I get 30-40 centipedes entering my unit daily from outside. This hasn't been addressed with any real pest control response.<br><br>I've documented every email and follow-up on my end. The building itself is nice, but the management's lack of responsiveness and follow-through has made living here far more stressful than it should be. Would not recommend until these operational iss

  Owner response · Aug 29, 2026

  Thank you Per Se Kim, for taking the time to share your feedback. We are sorry to hear that your experience has been frustrating. We understand how important it is to receive timely responses and resolution to concerns regarding billing, resident portal access, and maintenance issues. We regret that you feel your concerns were not addressed to your satisfaction.<br><br>Our team strives to provide excellent service and address all resident concerns as quickly as possible. We would appreciate the

• GGoogle reviewer

  May 14, 2026

  Lived here for a year and unfortunately would not recommend it. The gym is consistently dirty, with wipes rarely available and machines/benches often covered in sweat. Parking is extremely disorganized, residents get reassigned spots frequently, and people constantly take assigned spaces without enforcement....<br><br>The appliances feel cheap, the walls have almost no sound insulation, and overall management has been disappointing. It's now been over a month since I moved out, and despite several follow-ups, I still haven't received any update regarding my security deposit. I'm on my fourth follow-up with radio silence. Good luck getting your deposit back!<br><br>The location is nice, but outside of that, the experience was frustrating. I rarely leave one-star reviews, but the lack of responsiveness...especially regarding the deposit pushed me to write this.

  Owner response · Aug 29, 2026

  Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.<br>We understand how frustrating it can be when concerns regarding community amenities, parking, communication, and move-out matters remain unresolved. Feedback such as yours is important to us, and we continuously review resident concerns as we work to improve our operations and services. We are unable to identify your account from this review, please contact our manag