Refund & Dispute Policy
Last Updated: September 13, 2026
Ordered by owner and customer bids — bought, not earned. BergenHub promotes Bergen County businesses; it doesn't rate service quality.
1. General Refund Rule
Due to the live, competitive nature of the BergenHub leaderboard system, all bids are final and non-refundable once successfully processed, except in the specific circumstances outlined below.
2. Bids Held for Review
Our anti-abuse systems automatically flag suspicious activity (e.g., extremely high velocity, potential self-dealing). Bids that are flagged will be placed in a "pending review" state and will not impact the leaderboard. If our administration team rejects a bid during manual review, the transaction will be canceled and fully refunded to the original payment method.
3. Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or credit card provider (e.g., claiming a transaction was unauthorized):
- The corresponding weighted amount will be immediately subtracted from the business's leaderboard total to protect the integrity of the rankings.
- If the dispute is resolved in our favor (a "won" dispute), the bid will be reinstated on the leaderboard.
- If the dispute is lost (a "lost" dispute), the bid remains permanently removed, and your account may be suspended for fraudulent activity.
4. Accidental Bids
We do not offer refunds for accidental bids, bids placed on the wrong business, or "buyer's remorse." Please review your bid amount and the target business carefully before submitting payment.
5. Season Resets
Leaderboard totals reset to zero at the start of each new season. We do not offer refunds, prorated or otherwise, for bids placed near the end of a season. The season end date is clearly displayed on the bidding interface prior to payment.
6. Effect on Rankings and Ratings
Every leaderboard on BergenHub is a Sponsored Ranking, ordered by paid bidding rather than by quality of service. A refund, cancellation, or lost chargeback removes the bid's weighted amount from the business's leaderboard total.
Customer bids also record a rating-only 5-star review on the business. That rating is withdrawn at the same time as the refund, unless the bidder still has another confirmed bid on the same listing.