HMH Joseph M. Sanzari Children's Hospital at HUMC

Review quality analysis

Computed from 15 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 23, 2026

  Wait 4hours at the ER and still no doctor to see us, what a joke. Walked out

  Owner response · Aug 30, 2026

  Thank you for sharing these concerns with us. We appreciate your feedback and would appreciate an opportunity to hear more about your experience. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter.

• GGoogle reviewer

  Local Guide

  Jul 27, 2026

  I was only answering their question about which supplements my baby was taking, but they billed it as if they had prescribed them and even sent a prescription to the pharmacy.

  Owner response · Aug 7, 2026

  Please accept our apology for this experience. We would appreciate an opportunity to discuss this with you. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter.

• GGoogle reviewer

  Jul 19, 2026

  Rating only — no comment.

  Owner response · Aug 7, 2026

  We always appreciate hearing from you. Thank you for your feedback. This response is on behalf of Hackensack Meridian Health.

• GGoogle reviewer

  Jul 14, 2026

  Took my 4yr old child here because she had a fever over a 101 and never AGAIN. All the staff excluding the women at the reception desk are completely unprofessional and slow. Every single one of the workers here was glue to their phones. Literally a group outside my door laughing and on their phones. For the amount of nurses that were doing nothing you would think you would be in and out but it's the opposite. We waited for 5 hours and in that time span they gave my daughter a nose swab and check her vitals twice. That's it. Offered no blanket as well. We stood in a room for 5 hours and just got that. The only thing fast was when they needed my insurance information. This hospital has staff working in the emergency room that just threw on some scrubs and were playing pretend hospital. Absolutely ridiculous and gives a bad name to actual hardworking nurses and doctors. I visited on July 13 around 11pm and left on July 14 around 4am

  Owner response · Aug 7, 2026

  We are sensitive to your concerns and would appreciate an opportunity to hear more about your experience. Please contact consumerservices@hmhn.org so that we may connect you with an advocate who can assist with this matter.

• GGoogle reviewer

  Local Guide

  Jul 4, 2026

  Excellent from start to finish.

  Owner response · Jul 8, 2026

  Hello, we really appreciate your feedback!

• GGoogle reviewer

  Local Guide

  Jun 11, 2026

  Rating only — no comment.

  Owner response · Jul 8, 2026

  Thank you so much for this positive review! We are thrilled to have earned it. This response is on behalf of Hackensack Meridian Health.