SEPHORA

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Sep 1, 2026

  Rating only — no comment.

• GGoogle reviewer

  Jul 27, 2026

  I visited the store on Sunday and had a bad customer service experience; the manager was incredibly arrogant and had a bad attitude when I asked about the price of some "Clean Face" wipes and later tried to exchange a spray bottle that turned out to be broken. I won't be going back there, and I don't recommend it.

  Owner response · Aug 30, 2026

  Dear Estefany, we appreciate you sharing your feedback with us. It's disappointing to hear that your experience did not meet expectations. Client feedback is valued and will be shared internally as part of our ongoing efforts to deliver quality service.<br>

• GGoogle reviewer

  Local Guide

  Jul 24, 2026

  If you're looking for someone that genuinely enjoys sharing their experience and knowledge look for JAY- he makes the shopping experience so much fun! So grateful I got to meet him

  Owner response · Aug 30, 2026

  Hello Rosa, thank you for sharing your experience with us! We're glad to hear your Beauty Advisor was able to help, and we look forward to welcoming you back soon.<br>

• GGoogle reviewer

  Local Guide

  Jul 23, 2026

  As a regular at this store, I felt the need to share what a helpful & pleasant staff. My questions are always welcomed and I tend to always leave thinking about how personable of an experience I had. Most recently, a staff member by the name of Ashley went above and beyond when I called about potentially leaving my wallet behind. Regardless of my concern, the team consistently provides outstanding service. Items are normally in stock, and the location is also prime. I love Sephora Edgewater :-)

  Owner response · Aug 30, 2026

  Hi Nicole, we're so proud of the passion and expertise our Beauty Advisors bring to each client experience. It's wonderful to hear that you had a positive visit. Thank you for sharing your experience with us, and we look forward to welcoming you back soon.<br>

• GGoogle reviewer

  Local Guide

  Jul 3, 2026

  Jay me ayudo a escoger mi perfume y fue super amable, ame la experiencia y que fue super atento y amable

• GGoogle reviewer

  Jul 2, 2026

  I had a disappointing experience at this Sephora location. My father and I came in because he wanted to redeem a fragrance voucher from one of the sample packs. Unfortunately, the cashier opened the voucher before checking whether the cologne he selected was actually in stock. We were then told it was unavailable.<br><br>When I asked whether it could be ordered for delivery or if another location had it, I was simply told they didn't have it. Since my father couldn't redeem the voucher for the fragrance he wanted, he decided not to proceed with the purchase.<br><br>What bothered me most was the cashier's attitude. As we asked questions and tried to find a solution, she became noticeably impatient and frustrated. Inventory issues happen, but customer service and professionalism matter. Having worked in customer service myself, I understand the challenges of retail, which is why I know how important patience and courtesy are when helping customers.<br><br>The interaction left us feeling

  Owner response · Aug 7, 2026

  Hi Haemin, we appreciate you taking the time to provide your feedback. It's disappointing to hear that your experience did not meet expectations. Client feedback is important to us, and we will share your comments internally as we continue to focus on delivering quality service.<br>