Jollibee

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 5, 2026

  My order take way to long trust me your orders take too long

• GGoogle reviewer

  Sep 4, 2026

  This location is hit or miss with the quality and accuracy of the order. Usually it's just some minor things like missing a drink or a side, but the last order I had made my meal inedible. The 12pc Chickenjoy bucket and chicken nuggets both had a strong chemical flavor, and the smell of the chicken was off. I ate some of it and started feeling queasy, so I stopped and had to trash my order.<br>I reached out to customer service, and their corporate team gave a me a coupon for a free 2piece with side and drink, which was far below the value of my actual meal. I emailed back asking how that coupon could replace my ruined meal, and I got no response. Follow up emails were also ignored by the corporate team. My emails to them happened over the course of a month, and it was complete silence from Jollibee.

  Owner response · Sep 5, 2026

  Hi Sylvia, thank you for sharing your experience with us. We understand your concerns regarding the order accuracy and food quality during your visit. We also noted your feedback regarding the condition of the food, your attempts to contact customer support, and the follow-up communication that did not meet your expectations. We appreciate you taking the time to provide these detailed observations. Your feedback is valuable and will be reviewed as we continue to strengthen product quality, order

• GGoogle reviewer

  Sep 3, 2026

  Roger was very courteous and warm.

  Owner response · Sep 4, 2026

  Thank you for sharing your positive experience! We're delighted to hear that Roger's courteous and warm service made an impression. Your feedback means a lot to us!

• GGoogle reviewer

  Aug 27, 2026

  Rating only — no comment.

  Owner response · Aug 30, 2026

  Thank you for your wonderful 5-star review! We truly appreciate your support and are happy to know you had a great experience. We're grateful for your feedback and hope to serve you again soon!

• GGoogle reviewer

  Aug 25, 2026

  The spicy chicken is the best with so much flavor and the perfect spice! The gravy also went really well with the chicken. The workers were very kind, and Franco especially remembered my special request to separate the normal chicken and spicy chicken.

  Owner response · Aug 30, 2026

  Hi Ednarb, Thank you for your wonderful review! We're thrilled to hear you enjoyed the flavorful spicy chicken and gravy combination. It's great to know our team, especially Franco, made your experience special by accommodating your request. We truly appreciate your kind words and look forward to serving you again!

• GGoogle reviewer

  Aug 25, 2026

  Best service I ever Recieved at a jollibee, I highly recommend. Staff were great super friendly, and helpful, the owner amazing he was so kind, attentive and well mannered. I felt like I was back home in the Philippines with the hospitality. Food was amazing, came out to perfection with taste, temperature and presentation.

  Owner response · Aug 30, 2026

  Thank you so much for your wonderful review and perfect score! We're delighted to hear that you enjoyed the exceptional service from our friendly and helpful staff, as well as the attentiveness of the owner. It's heartwarming to know our hospitality reminded you of home in the Philippines. We're also thrilled that you loved the food, from its taste and temperature to its presentation. Your kind words mean a lot to us!