Ulta Beauty

Review quality analysis

Computed from 13 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 1, 2026

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Aug 30, 2026

  Came in for a scalp detox and blowout before an event and had such a great experience! Gina was amazing - so sweet, friendly, and easy to talk to. We laughed the whole time and my hair came out beautiful!<br><br>I'm surprised I didn't try the Ulta Salon sooner considering how much I shop here. They use amazing products like Redken and Amika, offer so many services, and the prices are great. Definitely recommend checking out the salon! I'll be back! <br><br>I was also considering getting my makeup done but decided on just hair because I wanted to see examples of the makeup artists' work first. It would be great if Ulta included portfolios or Instagram/social media handles when booking so you can see each artist's work! I think this would be a great thing to implement as i'm sure people would like to see before committing- especially for an event!

• GGoogle reviewer

  Local Guide

  Aug 27, 2026

  I'm a local and have shopped at this Ulta many times, but a recent experience was disappointing enough that I won't be returning.<br><br>On August 20, I purchased several items, including an $18 Biolage hair mask. I tried it that evening and realized it wasn't right for my hair. Three days later, I returned to the store simply hoping to EXCHANGE it for another product.<br><br>I no longer had the receipt, which I fully acknowledge was my responsibility. However, I could provide the exact purchase date/time and proof of the transaction on my credit card. I wasn't asking for cash back or trying to return something months later--I was asking to exchange an $18 product purchased three days earlier.<br><br>The manager told me they could not verify the transaction because I don't have an Ulta account. That was the most frustrating part of the experience.<br><br>I choose not to provide my phone number and email address simply to shop at a retail store. Customers should be able to make that cho

• GGoogle reviewer

  Aug 24, 2026

  don't ever come to their salon omg. I came here in the end of may to get partial highlights at the salon here and they ruined my hair so much. I asked for caramel highlights and i received a very light yellowish blonde color. funny thing is i even showed her an inspo on what i wanted and she didn't give me what i asked for. I was very disappointed with the results so i told the lady which i think her name is Alexandra or something. So she said no worries i'll give you what you want. Tell me why i get 5 different colors on my hair. Ginger, yellow blond, orange, white, and normal blonde pieces. I was very disappointed with my experience here. So then i decided to give them another chance and give me a gloss to fix it a bit. It literally didn't do anything!!! i was very very mad like very mad. So if you wanna get partial highlights here or anything that has to do with highlights DO NOT COME HERE!! worst ulta and salon ever!

• GGoogle reviewer

  Aug 18, 2026

  Came in with a question, and the lovely woman at the front was kindly answering me. While she was speaking, a man behind the register (maybe her boss) cut her off mid-sentence to answer for her, which I found unnecessary and rude. He immediately stated that no refund could be made on a product that had never been used and had a receipt. I was simply asking a question. I hadn't even brought the product into the store. I would have appreciated a more respectful and professional response. Let's make sure people are nice no matter what position you are in.

• GGoogle reviewer

  Local Guide

  Aug 13, 2026

  Stocked and easy to grab what I needed. Relaxing environment!

  Owner response · Aug 23, 2026

  We love hearing this, Cami! Thank you!