T.J. Maxx

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Sep 3, 2026

  Good

• GGoogle reviewer

  Local Guide

  Aug 31, 2026

  So messy, disorganized,

  Owner response · Sep 1, 2026

  Thanks for reaching out! Customer courtesy and convenience is very important to us, and we apologize for your unfortunate experience. Providing customers with quality service in a clean and organized atmosphere is very important to us also, and we apologize if the store was not up to our standards of cleanliness. Please be assured that we have discussed your comments and concerns with our Store Manager for their review and attention.

• GGoogle reviewer

  Local Guide

  Aug 31, 2026

  Gets very busy but great experience overall!

• GGoogle reviewer

  Aug 23, 2026

  Had a similarly unpleasant experience to Michelle S.<br><br>I tried to return a $16 top set bought at this store while the fitting rooms were closed. When the tag was scanned, apparently the barcodes didn't match. Since this was my only visit in 6 months, I showed photos from the purchase and the similarly priced receipt entry, explaining that the wrong item appeared to have been rung up.<br><br>What followed was a 30+ minute ordeal. Their system repeatedly failed to scan my ID (I was asked for it 4 separate times), and attempts to override the return price resulted in 1C/, then 2C/, then 3C/. Yet the manager Stacy suggested I may not have paid for the item at all. She wanted to take my phone into the back and check security footage, then said the footage was unavailable, and requested another ID and my address.<br><br>The interaction also felt unnecessarily condescending. When I showed a photo of the other item from the same purchase, she audibly scoffed at my description of it and ch

  Owner response · Aug 23, 2026

  Hello Jamie He, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299 M-F 9AM-6PM EST.

• GGoogle reviewer

  Local Guide

  Aug 17, 2026

  I had a really frustrating experience on Saturday when I went to return a bag. It turns out the person who charged me for the clothes accidentally didn't charge one item. I showed them the receipt, and they said the bag wasn't in the system. I asked them to double-check, since I bought the clothes there. The employee he scanned my license to report fraud. This is just not right. I told them to call the manager, and when she came, she didn't understand why the employee did that. It's absolutely terrible how the manager didn't train the employees properly. I thought it was very unprofessional that the employees there didn't know what they were doing. And that employe in particular made feel that I did something wrong. If you guys don't know what happened, don't look at people like we stole something. That's why you have cameras. This experience was horrible, and I won't be going back to this TJ Max location.

  Owner response · Aug 23, 2026

  Hi Michelle S thanks for reaching out. At TJ Maxx, a positive customer experience is very important to us. We appreciate you taking the time to bring this to our attention and have shared your comments and concerns with the appropriate members of management for their review and attention.

• GGoogle reviewer

  Aug 7, 2026

  Iam very disappointed with my favorite store. I went shopping, and they added an extra charge for a donation to my bill without asking me--that is stealing! I asked about it, and I was told that the manager, Stacy, is the one who has her cashiers do things like that. There are different ways they do it; that's why she always has the same people at the registers. I won't be shopping at that store anymore.

  Owner response · Aug 9, 2026

  Hello fantasia experience, Our customer service team would like to address this for you. Please give us a call at 1-800-926-6299, M-F 9AM-6PM EST. Please refer to CS16479903.