Starbucks Coffee Company

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Apr 11, 2026

  There is always that one barista working in this location who is super rude. Worst Starbucks location

  Owner response · May 8, 2026

  Hello, thank you for sharing your experience. We'd love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.

• GGoogle reviewer

  Mar 28, 2026

  I had a very disappointing and uncomfortable experience at the Starbucks inside ACME in Fort Lee.<br><br>On March 28 around 9:50 AM, the employee working there was extremely rude and disrespectful while taking my order. I was told to "order slowly" in a condescending tone, and the overall attitude was unprofessional.<br><br>What was more concerning was the clear difference in treatment. The employee was noticeably nicer and more polite to a white male customer behind me, while being rude and dismissive toward me. Two Korean women before me also commented that the employee was rude.<br><br>At one point, I was even referred to as "Asian" in a mocking way, which I found offensive and unacceptable.<br><br>This was not just poor customer service. It felt like discriminatory treatment.<br><br>I have already reported this incident to Starbucks corporate, and I hope they take appropriate action to ensure this does not happen to others.

  Owner response · Apr 8, 2026

  Hello, thank you for alerting us to this. Rest assured we don't want anyone to have a negative experience, and our team would love to discuss this further. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) for assistance.

• GGoogle reviewer

  Mar 25, 2026

  The baristas are very friendly and helpful. This location is always very clean and well kept. My drinks and food are served quickly, too. Thank you for the great service and lovely attitude. This is my favorite Starbucks location. I will be returning!

  Owner response · Apr 8, 2026

  Hello! Thanks for taking the time to share this review. We appreciate you and look forward to having you back!

• GGoogle reviewer

  Mar 24, 2026

  Terrible staff. Awful communication. Rude and short-tempered.

  Owner response · Apr 8, 2026

  Hello, thank you for sharing your experience. We'd love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.

• GGoogle reviewer

  Mar 6, 2026

  Waste of time to go here , lady is very rude and charge extra for everything . An coffee was not ready

  Owner response · Apr 8, 2026

  Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!

• GGoogle reviewer

  Local Guide

  Feb 13, 2026

  Need improment wifi

  Owner response · Mar 9, 2026

  Hi there! Thanks so much for leaving this review. We encourage you to share this feedback with the Starbucks Care team through our Contact Us page (https://sbux.co/3uW8Bbs) - we're always looking for ways to improve!