A Colonial Moving & Storage Co

Review quality analysis

Computed from 20 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Aug 2, 2026

  The worst. The worst. I can't even explain right now because I am in the process of the actual move right now with them and all I can say is. The worst.

  Owner response · Aug 16, 2026

  We understand that moving can be a challenging experience, and we're committed to supporting you through it. Your feedback is important to us, and we encourage you to reach out to Mayflower Customer Care at 800-241-1321 so we can address your concerns directly. Thank you for bringing this to our attention.

• GGoogle reviewer

  Local Guide

  Jul 10, 2026

  HOW IS IT ONE PERSON SAYS ONE THING, THEN A RUDE RECPTIONIST GETS ON THE PHONE AND WANTS TO TELL YOU YOUR WRONG ABOUT A CONVERSATION YOU HAD WITH THE OWNER. SHE WASN'T PRESENT FOR THE CONVERSATION NOR DID SHE EVEN TRY TO UNDERSTAND WHAT I WAS SAYING. NEXT TIME TRY TO DO BETTER DON'T JUST ASSUME WHY SOMEONE IS CALLING. I WAS ONLY TRYING TO CALL BACK AND SPEAK WITH THE OWNER TO MAKE SURE HE HAD RECIEVED MY EMAIL LIKE HE HAD ASKED ME TO SEND, AND TO SEE WHEN HE WOULD BE AVAILABLE FOR US TO GET HIM THE INFO WE HAD DISCUSSED. NEVERMIND THO I DIDN'T DESERVE TO BE TALKED TO OR TREATED RUDELY BY THE LADY WHO WANTED TO BE MEAN N RUDE TO ME TODAY. GOD BLESS AND HOPE SHE DOESN'T TEAT EVERYONE THAT WAY.<br>FOLLOW UP ON WHOM EVER COMMENTED THIS. THE DATE I HAD SPOKE WITH ED WAS ON 7-31-2024. I HELP BUSINESS WITH THEIR SALES REVENUE. LIKE I SAID THO I WILL NEVER CONTACT THIS COMPANY AGAIN, EVEN IF THEY GET ON MORE SITE'S LOOKING FOR SERVICES WE PROVIDE. I AM A HUMAN BEING WE ALL SHOULD BE TREATED WI

  Owner response · Jul 8, 2026

  This is not a customer. This is a solicitor.

• GGoogle reviewer

  Local Guide

  Mar 24, 2026

  I just moved my hundred year-old dad yesterday from one assisted living facility to another and used Colonial Moving Company the Movers's name was Rene and his helper. I cannot over emphasize how fantastic they were professional, quick efficient, friendly caring about my father's furniture. I cannot even post enough, how happy I was with this level of service highly recommend this company Stephen.

  Owner response · Apr 9, 2026

  Thank you, Stephen! It was our pleasure to assist you!

• GGoogle reviewer

  Dec 17, 2025

  0 star. At the new home, I noticed they damaged 2 items. Also note that the new place is 10 minutes drive away. They stuff all of 2 bedroom worth of things into one truck and just do 1 trip. I asked multiple times if one trip is ok and Rob, insisted it'll be fine.<br><br>They scratched a special collection desk and damaged a standing lamp. After 2 weeks of waiting for claims, their insurance decided they can't even compensate few hundred dollars for my $800 desk. They want to send people to inspect the desk when I already supplied pictures in thr claim and the movers ALL saw the damages. My standing lamp wire got cut during the move.<br><br>Edit: In response to the business reply below, speak to Kristin. She will know W, I have been corresponding with her the whole time about the claim.

  Owner response · Jan 9, 2026

  This is the same person as Christopher K's review. Customer was not interested in negotiating a resolution within the parameters she signed for at estimate time and on her bill of lading. She does not seem to want a solution, & was determined to leave a bad review regardless. Again, We are sorry you were unhappy with your experience as well as with the insurance policy you agreed to at every stage of the estimate, booking agreement & signed bill of lading process. We were in the process of tryin

• GGoogle reviewer

  Local Guide

  Dec 15, 2025

  Damaged my desk, the movers even admitted to the damages but the company due to the insurance policy deductible they state they cant reimburse for the damages but instead send out some half assed company to try and "repair" the damages like I want them to take my desk or make a mess shaving wood and painting over it just to "fix" it. Avoid this company. There are much better companies that know how to actually take care of your property while moving.

  Owner response · Jan 9, 2026

  We are sorry you were unhappy with your experience as well as with the insurance policy you agreed to at every stage of the estimate, booking agreement & signed bill of lading process. We were in the process of trying to find a satisfactory solution since you did not take out insurance, but as you stated in your email, you were not interested in our offers.

• GGoogle reviewer

  Local Guide

  Nov 9, 2025

  I used Mayflower for a cross country move several years ago. My things were in storage for 2 years, & they came back to move it to my final destination. I could not have been more pleased.<br><br>However, I again moved cross country 3 years ago. We moved with only 2 bedroom sets & the remaining were boxes. My son's belongings were moved with ours. I had no problem with the pricing or the contact person we dealt with. Our things were in storage for a week before they moved to the new state. Our belongings went from the house to storage, to another truck, split into 2 smaller trucks then delivered to 2 apartments. There was no contact with us from the driver, & I had to call several times to see where they were. We finally received a call that they couldn't get close enough to the first apt. to park, so they unloaded both my son's things & ours onto 2 smaller trucks. All of my son's boxes arrived safely.<br><br>When our things were delivered, it was a bit chaotic, b/c some were placed in

  Owner response · Dec 10, 2025

  We appreciate your feedback and are sorry to hear about the challenges you faced during your move. We are committed to providing a reliable and seamless moving experience, and it's clear we fell short in this instance. Please contact Mayflower Customer Care at 800-241-1321 if you'd like to discuss your experience further. Thank you for sharing your experience, and we hope to regain your trust in the future.