Pet Passings by Kays-Ponger & Uselton

Review quality analysis

Computed from 9 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Local Guide

  Jun 30, 2026

  Over the past year, our family has endured the heartbreaking loss of two beloved members, our sweet Saylor Grace in May 2025 and her son Triton in June 2026. The grief has been overwhelming, but Pet Passings walked beside us with such genuine care and compassion during our heartbreak. From the very first call, I felt truly heard and supported. They treated Saylor and Triton with the dignity and love they deserved, as if they were their own. I did my due diligence and thoroughly researched their process. I'm comforted knowing both of my beloved dogs received private, individual cremations, and the cremains I received are unquestionably theirs. Pet Passings is a professional organization that upholds the highest standards, but what truly sets them apart is that they care deeply and sincerely. In a time when everything felt broken, they helped us find a little peace.Thank you from the bottom of our hearts to the entire Pet Passings team. You honored our Saylor and Triton with tenderness a

• GGoogle reviewer

  Local Guide

  Feb 8, 2026

  I cannot say enough good things about this company. Through such a heartbreaking situation (the passing of our pet in our home, unexpectedly), Pet Passings helped us in ways we did not think were possible. Not knowing where/how to turn with our beloved cat passing in our home, we quickly gave them a call after a google search and from our very first phone call we had with them, to the time of them picking up for transportation at our home, it was UNDER AN HOUR, and on a Sunday. We cannot believe it. This company is a true blessing. I am truly thankful for these individuals and their passionate, kind, thoughtful hearts and this organization they have created. The cherry on top is their extremely reasonable prices. I just cannot believe how thankful I am for Pet Passings and they are such a blessing to my family. Thank you.

• GGoogle reviewer

  Feb 16, 2025

  Ms.Dee is amazing... I'm so grateful that there are people like her still left in this world.Our dog passed this Sunday and we reached out to several local businesses that wouldn't answer a phone..We called Ms Dee and within the hour our beloved canine was respectfully given the attention he deserved...Thank you Mr Ted for your contributions and service...We are beyond grateful...

• GGoogle reviewer

  Dec 30, 2024

  I recently had to say goodbye to my beloved dog, Sophie. I cannot express enough how grateful I am for the compassionate services provided by Pet Passings by Kays-Ponger & Uselton. From the moment I contacted them, they treated us with the utmost respect and understanding during this difficult time. They promptly arranged for the pickup and transportation of my dog, ensuring that she was handled with the same love and care as a cherished family member. The cremation service itself was handled professionally, and I appreciated the attention to detail they provided. When I received Sophie's ashes, they were returned to me in a beautiful urn, along with a heartfelt note that brought me comfort.<br>I highly recommend Pet Passings by Kays-Ponger & Uselton for anyone facing the loss of a pet. Their empathy and dedication make a painful experience a little easier to bear, and I am forever grateful for the way they honored Sophie's memory.

• GGoogle reviewer

  Aug 18, 2024

  Everything started out with Dee Roberts who spoke with Mark Kays and made accommodations for my family this was greatly appreciated when Bambie passed. We took him into Kays Ponger Uselton in Venice were Steve. Jones was very compassionate and very professional and helpful . Walt Called us when peanuts remains were Ready we're very surprised to receive an urn and a paw, print in plaster. I was confident the whole time knowing that Dan would take good care of my best friend and make sure that we receive the ashes of our dog unlike other services around here where you don't know if you're getting your remains or not<br>Pett passing is highly recommended. They're very compassionate and they know that they're taking care of part of your family not just an animal. God bless you all for your help.

• GGoogle reviewer

  Local Guide

  Aug 5, 2024

  I greatly appreciate your service. In my emergency yesterday I was able to set up bringing my baby ,I received nothing but kind compassion and care from both pet passing and Kay's . Thank you for your service.