PNC Bank

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Local Guide

  Aug 30, 2026

  Customer service here is terrible. They don't know what they are doing. I have come to the same branch multiple times to resolve an issue. The manager doesn't help. The staff is overwhelmed and confused. We aren't in the Stone Age. Why should I have to show up multiple times to resolve an issue? I was never told I would have to. I have been a customer for over 20 years and this is the first time I am considering closing all of my accounts due to lack or proper service.

• GGoogle reviewer

  Local Guide

  Aug 17, 2026

  After being a loyal customer of this branch for over 25 years, i'm sad to say my visit today was an extremely unpleasant experience. I had the unfortunate luck of having Ms Sandy Khateeb help me again. I've worked with her on different matters over the years. I am shocked PNC allows and condones her lack of professionalism and poor work ethic, as she continues to treat people in the same manner today as she's done for years. I just couldnt not mention our interaction today. She had the same condescending attitude she's always had throughout the entire interaction. Needed help with a wire transfer. She mispelled the name of the beneficiary. I asked her to change it. She did not want to because it meant she had to enter all the info in again. I respectfully yet firmly asked her again. She begrudgingly agreed when i did not back down. It took her less than 3 minutes to do again. But only after saying twice (not once, twice) the mispelling was my fault. Never apologized. I just expected he

  Owner response · Aug 19, 2026

  Thank you for your loyalty, Lubna, and for taking the time to share your feedback with us. We understand your experience at our Route 4 branch did not reflect the level of service and customer satisfaction we strive to provide. Please know your concerns have been forwarded appropriately. Should you need any further assistance, please message us privately on Facebook, or X @PNCBank_Help, and we will be happy to follow up with you directly.<br>-CS

• GGoogle reviewer

  Sep 7, 2025

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Mar 27, 2025

  I arrived at 4:43 PM, and there were 3-4 employees and only one client at the branch. Nobody took care of me. And they offered me coming tomorrow.

• GGoogle reviewer

  Sep 10, 2024

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Jul 9, 2023

  If PNC actually reads these reviews, hire more employees at this location!!! This location is a MESS. How does a bank NOT have a manager on the floor. I've walked in many times asking for the manager and I've been told, no one is in, let me get a phone call, beyond ridiculous!! Why is there not a manager at this location? I always see the employees running around trying to attend as many customers as they can but whose managing the chaos? Other locations have a manager at all times. LUCKILY they have an amazing male banker, that was beyond helpful. Not sure why he isn't given a raise to be the manager, they need it. Very disappointing I've been a customer for years but if that's how PNC wants to run this location, I'd rather go elsewhere.