Enterprise Rent-A-Car

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 3, 2026

  Disappointing experience from a company I usually trust. I booked a week in advance, but on pick-up day, my car wasn't ready on time. After being told to drive to a different branch 20 minutes away--and promised a one-day credit for the hour-plus delay--the manager called me back to wait for a car arriving at his location.<br>I waited another 20+ minutes, only to be handed a relativelydirty car. Upon return, the manager reneged on the agreed discount because he ultimately provided the car locally. But I still waited the same amount of time as I'd spent if I drive to the other location. Avoid this location.

  Owner response · Sep 6, 2026

  Hi Aimen, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Lisa

• GGoogle reviewer

  Aug 26, 2026

  I had a great experience renting a car with Mohammed Yanes. The entire process was smooth, easy, and professional. Mohammed was responsive, friendly, and made everything very convenient. The car was in great condition and exactly as expected. I would definitely rent from Mohammed again and highly recommend him to anyone looking for a reliable car rental experience.

  Owner response · Aug 31, 2026

  Thanks for your positive review, Sharazad! We hope to see you again soon.-Christopher

• GGoogle reviewer

  Local Guide

  Aug 19, 2026

  Rating only — no comment.

  Owner response · Aug 24, 2026

  Thank you for the positive review! We hope you have a wonderful day.

• GGoogle reviewer

  Local Guide

  Aug 12, 2026

  Gotta say, Enterprise just delivers. Amazing and accommodating service. Katie was an absolute rockstar. So accommodating and overall a legend.

  Owner response · Aug 17, 2026

  Thank you for the fantastic feedback, Ezzy! We're thrilled to hear about your positive experience and will make sure to pass your kind words to Katie. We appreciate your support and look forward to serving you again! - Jean

• GGoogle reviewer

  Local Guide

  Aug 6, 2026

  Stephanie was incredibly helpful, friendly, and professional throughout the entire process. She made everything easy, took the time to help, and turned it into a genuinely great experience.<br><br>Thank you, Stephanie, for going the extra mile. Enterprise is fortunate to have someone like you!

  Owner response · Aug 8, 2026

  Thank you for sharing your wonderful experience, Yechiel! We're thrilled to hear that Stephanie provided such exceptional service. Our team strives to make every visit memorable, and it's great to know we hit the mark. We appreciate your feedback! -Chris R.

• GGoogle reviewer

  Jul 30, 2026

  Great People<br>Great Service<br>Fantastic Experience<br><br>Thank You So much.

  Owner response · Aug 8, 2026

  We're thrilled to hear you had a fantastic experience with our team! Your kind words about our service mean a lot to us. Thank you for choosing us! -Chris R.