Mattress Firm Hackensack

Review quality analysis

Computed from 14 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Sep 8, 2026

  Excelente Job very nice people, very friendly and helpful. They come at time. I'm very happy with the service

  Owner response · Sep 8, 2026

  Thank you, Jessica! We're glad to hear you had a great experience with our friendly team. Your satisfaction is important to us, and we appreciate your feedback!

• GGoogle reviewer

  Aug 30, 2026

  Mark, has a great knowledge about the products helpful of any questions I got a Mattress yay!!

  Owner response · Sep 2, 2026

  Thank you, Karen! We're glad to hear that Mark was able to assist you with your questions. Enjoy your new mattress!

• GGoogle reviewer

  Aug 22, 2026

  I just left the store because the way the man on duty--the one with glasses and shoulder-length hair--dealt with me was incredibly frustrating. I really wanted to buy a mattress and take it home, but this employee made me leave the store immediately. He is a terrible salesperson; he didn't provide information and never tried to answer our questions. When we asked about the differences between the mattresses, he gave us a dirty look and rolled his eyes; finally, when we asked for a price estimate on one of them, he rudely snapped, "Can't you see the price?" As I was leaving, I told him, "You know what? We don't want anything anymore." The dismissive and unprofessional way he treated us made us rush out to find another place that actually treats customers well.

  Owner response · Aug 26, 2026

  Lorena, I'm truly sorry to hear about your recent experience in our store. Your concerns are important to us, and it's disappointing to learn that the service you received did not meet your expectations. We strive to provide helpful and respectful assistance to all our customers. If you'd like to discuss this further or need any assistance, please feel free to reach out via text or call me at the store.

• GGoogle reviewer

  Aug 19, 2026

  Rating only — no comment.

  Owner response · Aug 26, 2026

  Thank you, Nick, for taking the time to leave a review. We appreciate your feedback!

• GGoogle reviewer

  Aug 13, 2026

  Rating only — no comment.

  Owner response · Aug 19, 2026

  Thank you, Kazuhiro, for taking the time to leave a review. We appreciate your feedback and are here to help with anything you need!

• GGoogle reviewer

  Local Guide

  Aug 8, 2026

  David is such of an amazing help! Thank you so much. If you have herniated discs, hes your guy! Super knowledgeable with spinal alignment and will get you on the right mattress.

  Owner response · Aug 10, 2026

  Thank you, Clp! We're glad to hear that David provided you with amazing help and expertise in finding the right mattress. Your feedback is greatly appreciated!