Banfield Pet Hospital

Review quality analysis

Computed from 17 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

Nearby similar stores

Google's picks for similar veterinary care near Paramus.

• PetSmart
  1000+ reviewsPet supply store
• Farview Animal Clinic Paramus
  1000+ reviewsAnimal hospital
• VEG ER for Pets
  1000+ reviewsEmergency veterinarian service
• BluePearl Pet Hospital
  500+ reviewsEmergency veterinarian service
• Bond Vet - Paramus
  100+ reviewsAnimal hospital

• GGoogle reviewer

  Local Guide

  Sep 3, 2026

  Took my 12 year old lab in on Tuesday morning.. He walked in and out on his own my only concern at the time was some arthritis.. i went for heartworm and nail trim but decided on senior wellness plan..after blood work , exam and sedation for x rays dog deteriorated quickly .stopped eating drinkong walking whoch seemed to be reaction to sedation or xray procedure On Wednesday afternoon took dog in for a pain injection .. little interest shown in my dog and no exam.... vet had tech come out to waiting area to administer shot.. my dog died Wednesday night. Had i not brought the dog in , i know he would still be alive today. I do not recommend..

  Owner response · Aug 23, 2026

  Hi Frank - We are so sorry for your loss of your dog. We would like to speak with you directly to learn more about what happened. Please email us at BanfieldCares@banfield.com with your contact information and additional details about your situation so we can better understand what happened and how we can help.

• GGoogle reviewer

  Aug 20, 2026

  This vet clinic didn't help my old dog was fine until he came to this vet clinic he died the next day I'm suing for medical malpractice they'll be hearing from my lawyer pretty soon anyone who had this experience should get a lawyer

  Owner response · Aug 23, 2026

  Hi Ana - We are so sorry for your loss of your dog. We would like to speak with you directly to learn more about what happened. Please email us at BanfieldCares@banfield.com with your contact information and additional details about your situation so we can better understand what happened and how we can help.

• GGoogle reviewer

  Jul 22, 2026

  They provide poor service and discriminate against customers who don't speak English well. I've had my dog insured with Banfield Pet Hospital for eight months now, but this was my first time at the Paramus branch, and it was the worst--terrible service and poor treatment of the customer.

  Owner response · Aug 7, 2026

  Hi Lissette - We're concerned by your experience. Please email us at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.

• GGoogle reviewer

  Jul 16, 2026

  Excellent staff, caring and concerned

  Owner response · Aug 7, 2026

  Hello Jeffrey. We're thrilled that you and your pet had a positive experience with us. Thanks for sharing your review!

• GGoogle reviewer

  Local Guide

  Jun 27, 2026

  I've repeatedly called to discuss my dog's upcoming visit yesterday and left a voice message with no return phone call. Despite waiting for 15 minutes today, I couldn't get through to anyone. This lack of customer service is particularly concerning because I pay substantial monthly fees for my dog's health plan. This experience has been disappointing.

  Owner response · Jul 8, 2026

  Hi Sean, our aim is to provide a positive experience to everyone coming to our hospitals. We understand you were not satisfied and would like to follow up on your experience with us. Please reach out to BanfieldCares@banfield.com with the name and phone number on your account so we can try to address your concerns

• GGoogle reviewer

  Jun 22, 2026

  Rating only — no comment.

  Owner response · Jul 8, 2026

  Thanks for the pawsitive review!