The UPS Store

Review quality analysis

Computed from 15 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 12, 2026

  I've been using this UPS Store for a while now, and it's easily my go-to for both shipping packages and Amazon returns. The staff is always friendly, efficient, and helpful, even when they're busy. Returns are quick and painless, and they've always been great about answering questions and making sure everything is packaged and shipped properly. It's one of those places that's consistently reliable, which I really appreciate. Highly recommend if you're looking for a UPS Store you can count on!

  Owner response · Aug 15, 2026

  Hi Chelsea Song, we love hearing this feedback! Friendly, quick, and knowledgeable service is what we're all about. Thanks so much for sharing your review.

• GGoogle reviewer

  May 27, 2026

  Jin, Adriana and team here are always A+ top shelf professional.

  Owner response · Jun 7, 2026

  Thank you for the review, MJ Phelan! Much appreciation from everyone here at The UPS Store.<br>

• GGoogle reviewer

  Apr 28, 2026

  Rating only — no comment.

  Owner response · May 8, 2026

  Thank you for taking the time to leave us a 5-star rating! We're here for all your packing and shipping needs. See you next time!

• GGoogle reviewer

  Local Guide

  Apr 20, 2026

  I had a great experience at this UPS location. Every staff member I interacted with was kind, patient, and genuinely helpful. They took the time to answer my questions and made sure everything was handled smoothly, even during a busy time. It's clear they care about providing good service and making the process easy for customers. Really appreciate the positive attitude and professionalism--definitely one of the better experiences I've had shipping packages.

  Owner response · May 8, 2026

  Hello, thank you for your kind words. We are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your experience, please don't hesitate to reach out.

• GGoogle reviewer

  Local Guide

  Dec 10, 2025

  I have been to many different UPS stores. This one in Englewood Cliffs NJ was a bit different. Really friendly, efficient and focus was on making the customer feel happy! I needed a photo (2x1 1/2inches) which is slightly different than a passport photo (2x2inches). Jin, the owner made sure he made that size photo happen. He also is a notary and placed the notary stamp where it would not interfere with the application I needed to fill out. That extra care will make this UPS stores MY new UPS store!

  Owner response · Jan 8, 2026

  Hi Jana Warchalowski, we love hearing this feedback! Friendly, courteous, and efficient service is what we're all about. Thanks so much for sharing your review. See you next time!

• GGoogle reviewer

  Dec 2, 2025

  Pleasant, helpful and efficient. I used to avoid using UPS as a shipping option due to the poor service I received at other locations. At the Englewood Cliffs location, they changed my perception of UPS service. They provide quick, no-hassle, friendly service every time!

  Owner response · Dec 9, 2025

  Hi Debbie, we love hearing this feedback! Friendly, courteous, and quick service is what we're all about. Thanks so much for sharing your review.<br>