Bagel Supreme | Rutherford

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Aug 16, 2026

  I had placed an order for a toasted bagel with butter and jelly. I was given a plain bagel with butter and jelly, which was not toasted. I went back to the counter and explained that I had asked for toasted, and the young woman with a long braid at the counter literally waved her finger at me and told me that I did not ask for it to be toasted. I tried to explain that in fact, I did ask for it to be toasted and if they could give me a toasted one and she proceeded to tell me that she has a very good hearing and that I'm wrong. Another employee went ahead and started a new order for me. With service like that, I won't be back

  Owner response · Aug 22, 2026

  Dear Allison Passamano,<br><br>We sincerely apologize for your recent experience at Bagel Supreme. Your feedback is incredibly important to us, and we understand how disappointing it can be when expectations are not met. <br><br>We would love the chance to improve your experience. Please contact us directly so we can address your concerns. <br><br>Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.<br><br>Best regards, <br>the Bagel Supreme Te

• GGoogle reviewer

  Jul 29, 2026

  I have been going to Bagel Supreme for over 25 years now. They continue to provide delicious food, polite and accommodating services and a festive atmosphere.

  Owner response · Aug 6, 2026

  Dear TheJerseyWolf,<br><br>Thank you so much for your wonderful review! We truly appreciate your loyalty over the past 25 years and are thrilled to hear that you enjoy our delicious food, polite service, and festive atmosphere. Your kind words motivate us to continue providing the best experience possible for our customers.<br><br>We look forward to welcoming you back soon! Please come back soon to dine-in, order online/ahead on the official website and ordering platform at bagelsupreme.com -- o

• GGoogle reviewer

  Jul 26, 2026

  Rating only — no comment.

  Owner response · Aug 6, 2026

  Dear Brian Rogers,<br><br>Thank you so much for leaving us a 5-star rating! We truly appreciate your support and are thrilled to know you enjoyed your experience with us. Your satisfaction means the world to us.<br><br>We invite you to come back soon to dine in, or you can order online/ahead on our official website at bagelsupreme.com. For even more added convenience, don't forget to download our official mobile app at https://l.ead.me/bagelsupreme.<br><br>Looking forward to serving you again so

• GGoogle reviewer

  Jul 18, 2026

  Unprofessional and poorly managed. Walked in to grab an iced coffee and an egg sandwich, only to find the ice machine completely empty. The three young girls working the counter were far too busy socializing and giving all their attention to the one male coworker to actually do their jobs or notice a paying customer.<br>When I finally had to interrupt their conversation to ask for ice, I was met with passive-aggressive attitude and looks from the staff. Zero professionalism. I ended up canceling the coffee entirely and demanding it off my bill because the service was so slow and disorganized.<br>It's clear the owner's daughter is running the shift, but she is completely failing to maintain the standard or respect the business her mother built. If you want efficient service and staff that actually care about doing their jobs, skip this place.<br><br>I recommend: eros, knead a bagel, steve and andrea's - anything but this place.<br><br>After 15+years - never going back. Probably why it's

  Owner response · Aug 6, 2026

  Dear J.,<br><br>Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your visit. Your feedback is invaluable, and we take your concerns seriously. It's clear we fell short of the standards we strive to maintain, and we are truly sorry for the unprofessional service you received.<br><br>We desire to make things right and would appreciate the opportunity to address your concerns directly. Please contact us so we can work towar

• GGoogle reviewer

  Local Guide

  Jul 16, 2026

  Rating only — no comment.

• GGoogle reviewer

  Local Guide

  Jul 12, 2026

  we used to come here for 7 years straight, but this place goes downhill and it happens fast. Young girls at the front don't know how to put a schmear on a bagel .. bagel was dry! Next thing you know yet another local business will close down saying people aren't supporting them ignoring the fact that customers get pretty bad service, expensive product, and bagels with no cream cheese.

  Owner response · Aug 6, 2026

  Dear Jey L.,<br><br>Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you faced during your recent visit. It's disappointing to hear that our service and product quality did not meet your expectations, especially after being a loyal customer for seven years.<br><br>We strive to provide a great experience and the best bagels possible, and we clearly fell short in this instance. Your feedback about the service at the front and the quality of our