FirstService Residential Fort Lee

Review quality analysis

Computed from 7 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Local Guide

  Aug 8, 2023

  Kim and her team at first residential are fantastic. My 81 year old mother lives in the building and, Kim has been instrumental in helping me with anything and everything regarding my mom, her apartment and, even emergency services that are inferred in the building. I don't live in the sane state as my mother and Kim has eased our both of our minds knowing she is always available to help. Without her quick responses and follow up emails, my situation would be extremely frustrating.<br><br>Thank you Kim!

  Owner response · Sep 8, 2023

  Thank you, Melissa! We are always happy to help!

• GGoogle reviewer

  Local Guide

  Nov 17, 2022

  The unbelievable construction noise occurring at 2000 Linwood Ave (managed by FirstService) on a daily basis from Monday-Friday 9-5PM is simply intolerable. Endless hours of JACKHAMMERS, drills, saws, hammering, and demolishing of walls with sledgehammers in a concrete building. It's so serious as to cause hearing loss and make you want to yell in agony. You can't escape the noise because it travels throughout the unit. There is no attempt by the building or contactors to mitigate any of this construction noise. With 500 units, there is always someone changing their flooring, kitchen, or bathrooms. For the last 2 weeks there has been constant jackhammering and hammering over my unit 8 HOURS non-stop from 9AM to 5PM M-F. Before that it was the unit across from me (the impact sound on concrete travels throughout the building). Before that it was the unit below me. Before that, the unit next to me. The HVAC system also needs to be replaced in every single unit, an upcoming large multi-yea

  Owner response · Sep 8, 2023

  At FirstService Residential, we are committed to finding solutions for all our residents. We value your concerns, W, and are internally escalating them. In the meantime, we would like to get in touch with you. Please reach out to us at clientsupport.ny@fsresidential.com. Thank you for sharing your feedback. We will strive to do better in the future.

• GGoogle reviewer

  Local Guide

  Oct 16, 2022

  First Service Residential's Board Package program is something from 1998. It is the least intuitive program and looks like it was designed by imbacile.<br>Here is an idea. Instead of pocketing money and why not pay a decent programmer to make a modern, sleek, interface that doesn't make you want to pull your hair out every second?<br>As a real estate agent and a buyer who deals with this program time to time it makes me age with stress.

  Owner response · Sep 8, 2023

  Hi Aaron, our goal is to always be genuinely helpful. We understand your frustration during this time. Thank you for taking the time to bring this to our attention. We will use this feedback to improve our service delivery to you and your community.

• GGoogle reviewer

  Oct 5, 2021

  I usually do not leave a review, but I got to say Kim, the property manager, is one of the best professional manager who truly cares about people. She showed great hospitality from the first day I moved in, and always very responsive to my small questions and requests. When you see the manager, you can guess how the property is properly managed as well. I am glad that I made a right decision. Thank you Kim.

  Owner response · Sep 8, 2022

  We are glad that you had such a positive experience, Joon!

• GGoogle reviewer

  Jul 5, 2021

  A few months ago, at the community in which I live and served as a board member for 17 years (1997 - 2014), the current board decided it was time to look for professional management after 20+ years of 'self-management.' Board Members sought multiple bids from professional condominium management companies and conducted extensive interviews. Ultimately they selected FirstServices Residential (FSR).<br><br>The dedicated professional team from FirstServices, assigned to World Plaza Condominium Association (Hackensack, NJ), have had a positive impact that was immediately noticeable. Responsiveness, communication, building services and building maintenance have all improved considerably and almost immediately.<br><br>There is much more work to be done here because they inherited challenges that have lingered for the past several years. Based upon what I have seen and my interactions with the managers, I am quite confident they will continue to bring much needed progress on all fronts. I know

  Owner response · Sep 8, 2021

  Thank you, Gerard! We are always happy to help!

• GGoogle reviewer

  Jun 3, 2021

  THANK YOU MICHELLE SANTIAGO FOR DOING A GREAT JOB IN SEVICE TO LINDEN TOWERS...ANY TIME I CALL OR E-MAIL YOU WITH PROBLEM YOU TAKE CARE OF IT.. YOU ALWAYS PUT THE RESIDENTS FIRST .. THANK YOU!!!!!!!!

  Owner response · Sep 8, 2021

  Thank you, William! We are always happy to help!