Tesla Paramus-Route 17

Review quality analysis

Computed from 13 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

• GGoogle reviewer

  Aug 11, 2026

  We originally went to the Tesla Paramus Service Center for a wheel alignment, but were told it wasn't needed. To save time, I decided to purchase tires through Tesla for the first time and also had both the left and right knuckles replaced. In total, I spent approximately $4,000.<br><br>When I picked up the car, it began shaking whenever I drove over 70 mph. I returned to Tesla and initially felt like Ed didn't believe me until he had a mechanic ride with me and experienced the shaking himself. The tires were rebalanced, and I was told the issue was resolved. Unfortunately, on my way home, the car started shaking again at the same speed.<br><br>I was then told I would have to wait several days for another appointment and could potentially be charged a diagnostic fee. Why should I pay a diagnostic fee for a problem that started immediately after Tesla's service? After complaining, my appointment was moved to the next day. And the customer service is so vague, I need details!<br><br>Alex

• GGoogle reviewer

  Local Guide

  Jul 8, 2026

  No help at all. Not even a willingness to be helpful. Horrible customer service

• GGoogle reviewer

  Jun 1, 2026

  Horrible experience with service from Tesla. Model Y and Cybertruck with a well known issue with the Cybertruck. Tesla took ownership for the issue stated they would fix it and then when I arrived, I was told I had to pay $1933 to fix the issue.<br><br>Model Y owner 2022 no issues<br>Cybertruck owner 2024 problems since the beginning rattling tires, frunk issues, techs not putting caps back properly<br>Model Y owner 2025 problem with stability issues while driving<br><br>See our letter to the office manager, and regional manager. I am hoping to get this matter addressed.you can't take full responsibility then charge the customer.

• GGoogle reviewer

  Local Guide

  May 19, 2026

  Fantastic free Supercharger! Plug and play. Thank you Tesla!

• GGoogle reviewer

  Local Guide

  May 15, 2026

  Confirmed demo drive completely refused -- lost sale as a direct result.<br><br>After our disappointing experience at the Garden State Plaza location earlier the same evening, I booked a 7:30 PM Cybertruck demo drive here on May 15, 2026. I arrived at 7:34 PM (literally 4 minutes late) and was immediately told they were closing and could not accommodate us.<br><br>We had driven out specifically for this, were ready to purchase a Cyberbeast, and had the confirmation in hand. No flexibility whatsoever.<br><br>This was our second failed attempt in one night in Paramus. Tesla lost a very motivated buyer tonight. Unacceptable customer service.

• GGoogle reviewer

  Mar 14, 2026

  Rating only — no comment.