Optum Primary Care - Edgewater

Review quality analysis

Computed from 9 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 5, 2026

  Rating only — no comment.

• GGoogle reviewer

  Aug 28, 2026

  Very disappointing experience at Optum Primary Care in Edgewater. My husband and I waited more than an hour and a half to see the doctor. The office was also very messy and did not feel well organized.<br><br>We were not the only ones frustrated. Several other patients were also complaining about having to wait for hours. I understand that medical offices can sometimes run behind, but waiting this long with little communication is unacceptable. The office really needs to improve its scheduling, organization, and respect for patients' time.

  Owner response · Aug 31, 2026

  Hi Nadine Eldemachki, we're truly sorry that communication has been so frustrating. We understand how important it is to feel supported and heard, and we're working hard to improve these areas. If you're open to sharing more, please reach out to us at https://www.optum.com/en/care/locations/optum-new-jersey/contact.html. We'd appreciate the chance to learn from your experience. Thank you, Your Patient Experience Team

• GGoogle reviewer

  Aug 26, 2026

  I cannot say enough wonderful things about the provider Irida Suarez. From the moment I arrived, I felt genuinely heard, cared for, and respected. She took the time to listen to all of my concerns, explained everything clearly, and never made me feel rushed. Her knowledge, professionalism, and attention to detail are exceptional, but what truly sets her apart is her compassion and kindness. It is rare to find a healthcare provider who combines such excellent clinical expertise with such a warm and reassuring bedside manner. She made me feel completely comfortable and confident in my care. You can tell she truly cares about her patients and goes above and beyond to make sure they feel supported. I would highly recommend her!

  Owner response · Aug 30, 2026

  Hi Marcela Alvarado, we're thrilled that you're satisfied with your care! It's comments like yours that reassure us we're on the right track. Your kind words will be shared with our dedicated team. Thank you, Your Patient Experience Team

• GGoogle reviewer

  Local Guide

  Aug 26, 2026

  The providers and staff here have been great, but unfortunately, the condition of the facilities does not meet the same standard.<br><br>I've visited several medical practices in the area, and the Edgewater facility stands out for a number of concerning maintenance and safety issues. The air-conditioning system appears to have been out of service for much of the summer, making the space extremely uncomfortable and potentially unsafe for patients, providers, and staff.<br><br>There also appear to be unresolved issues following a recent flooding incident, including exposed or loosely placed wiring and piping along the floor that can create tripping hazards. One of the fire stairways also appears to be damaged or out of service.<br><br>While some temporary measures have been put in place, including what appeared to be makeshift, duct-taped industrial sized air-conditioning vents, they do not seem adequate for a medical facility serving patients every day.<br><br>Again, I want to emphasize

  Owner response · Aug 30, 2026

  Hi Victor Yoon, thank you for sharing. Your thoughts help us understand where we stand and how we can better serve you. We'd like to learn more. Please feel free to reach out at https://www.optum.com/en/care/locations/optum-new-jersey/contact.html. Thank you for the opportunity and please know that our team is here to help. Thank you, Your Patient Experience Team

• GGoogle reviewer

  Aug 19, 2026

  Rating only — no comment.

  Owner response · Aug 23, 2026

  Hi Janita Charlery, thank you for leaving a review. If you would like to discuss your experience further, please reach out to our Patient Experience team at https://www.optum.com/en/care/locations/optum-new-jersey/contact.html. Thank you, Your Patient Experience Team

• GGoogle reviewer

  Aug 16, 2026

  Attentive, through and professional service.

  Owner response · Aug 23, 2026

  Hi Deshawn Brown, we really appreciate you taking the time to leave your review and we are glad to hear that you had a great experience! We will share your feedback with our team. Thank you, Your Patient Experience Team