JD Sports

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

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• GGoogle reviewer

  Sep 4, 2026

  The employee was very disrespectful, treated me rudely and shouted.

• GGoogle reviewer

  Aug 30, 2026

  this place sucks they forgot my shoes 3 times i asked a couple of different people told me they had my size then 15 of waiting minutes later they didn't even have it

  Owner response · Aug 31, 2026

  Hi, we're disappointed to hear that your experience didn't meet your expectations this time. We strive to provide the best service possible and would love to learn more about your feedback. Would you be willing to help us improve by providing more information about your experience? You can reach us at https://www.jdsports.com/customercare.

• GGoogle reviewer

  Aug 28, 2026

  we had to wait over twenty minutes for shoes, just for them to bring the wrong size, went back to check but came back with nothing proceded to ask more than three times and they said they can't find it and when a pair of shoes was brought out, there was only one in the box, proceeded to look for it, comes back out 10 minutes later just for them to<br>say they lost the shoe. In total we spent over an hour waiting and waiting just to leave with nothing.

  Owner response · Aug 31, 2026

  Hello Diana,<br>We understand your disappointment. It's important to us that our customers are more than satisfied, and we're committed to resolving this issue immediately. If you give us a chance, we're intent on making this right and hope you'll allow us to speak with you to discuss the situation.<br>Please reach out to us directly at https://www.jdsports.com/customercare as soon as possible.

• GGoogle reviewer

  Local Guide

  Aug 22, 2026

  You gotta wait 20mins to try

  Owner response · Aug 30, 2026

  Hi, we're disappointed to hear that your experience didn't meet your expectations this time. We strive to provide the best service possible and would love to learn more about your feedback. Would you be willing to help us improve by providing more information about your experience? You can reach us at https://www.jdsports.com/customercare.

• GGoogle reviewer

  Local Guide

  Aug 4, 2026

  I had a wonderful shopping experience with the help of a pleasant kind employee name Jasmine. She was kind & patient, has excellent customer service. Thank you miss Jasmine for your time & help

  Owner response · Aug 7, 2026

  Hi Cindy!<br>Thanks for leaving a review, and mentioning Jasmine. You're right, Jasmine is always going above and beyond. We'll be sure to share your praises with them!

• GGoogle reviewer

  Jul 20, 2026

  DO NOT ORDER FOR PICKUP HERE!!!!<br>THEY WILL STEAL YOUR ORDER<br><br>I made an order for pickup, then a few days later I got an email saying that the order was completed (I never went and the email says it was picked up at 8:43pm, when their store closes at 9pm).<br><br>Called customer service, which then they called the store and the manager claimed the order is still there. When I went to the store, they told me my order is not in the back and said they will check the cameras to see what happened.<br>10 mins go by and they tell me to come back tomorrow because the systems are down!<br>With this busy of a mall, how the hell are their camera systems down?<br><br>I left the store, called customer service again, and guess what? They (Eden or Edith? I forgot the name already) now say they magically have my order there and want me to go back.<br>Where was it when I was WAITING there at the store?!<br>Fortunately, I have a refund being processed, but needed to let people know how much of a

  Owner response · Aug 7, 2026

  Hello Fiona,<br><br>We understand how disappointing it can be when things don't go as expected. We want you to know that we're here to help and make things right. Please don't hesitate to reach out to us at https://www.jdsports.com/customercare, and we'll do our best to resolve any issues you may have encountered.