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Shell

Shell

2.8
30+ reviews
Auto & TransportGas stationGas station
$0.00 raised this season·currently #9 in Hasbrouck Heights·next bid +$1.00 leaderboard value to take #8·$0.00 behind #1

220 Franklin Ave

220 FRANKLIN AVE is a service station located in HASBROUCK HEIGHTS area. This service station has a variety of fuel products including Shell V-Power NiTRO+ Premium Gasoline, Shell Midgrade Gasoline and Shell Regular Gasoline. This station includes a C-Store and a Toilet.

Sponsored Ranking

Ordered by owner and customer bids — bought, not earned. BergenHub promotes Bergen County businesses; it doesn't rate service quality.

In Hasbrouck Heights

#60 / Auto

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In Hasbrouck Heights overall

#280 of all businesses

Gas station

#9 in town

Composite score

0 / 100

rating · quality · popularity

Review quality analysis

Computed from 16 text reviews using BergenHub's quality scoring (sentiment, owner responsiveness, review depth).

Positive sentiment13%
Owner responsiveness56%
Negative signal25%
Sentiment balance29%

What customers mention

going extra mile1

Customer reviews

Ratings and comments from Google and BergenHub members, combined into one score. Sign in with a verified-email account to add yours.

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  • GGoogle reviewer
    Local Guide
    Jul 30, 2026

    The cheapest Shell gas station around and they don't charge extra for using a credit card. My complaint is their hours are erratic you never know when they close at night. I've come here at night and they're closed like at 10pm or even earlier and some days they're open past those times. Do they want to make money? It's so strange. It's not the cleanest and the gas attendant pump in extra gas after it stops so they can charge you more and doing that is not good for car fuel pumps. There is a reason it stops. So if you go here watch them and tell them not add more fuel once the pump stops. Anyway cheap fuel but that's it.

    Owner response · Aug 15, 2026

    Hi,Welbyn Castro. Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience at the Shell Station's Convenience Store. We would like to know what happened. Please contact us by visiting our Help and Support Page via this website: shell.us/help-and-support. Thank you! - Shell Solutions Center

  • GGoogle reviewer
    Jun 19, 2026

    olgun went above and beyond helping me pay with my digital wallet and using my shell fuel rewards

    Owner response · Jul 7, 2026

    Thank you for your feedback! We're thrilled to hear that you enjoyed your visit. If you have any other questions or concerns, feel free to reach out to us anytime through our Help & Support page: shell.us/help-and-support. Thanks again for choosing Shell - we appreciate you! - Shell Solutions Center

  • GGoogle reviewer
    Local Guide
    Jun 11, 2026

    This Shell location does not charge additional for using credit card, which is cheaper than the one on the opposite side, but during times of gas prices rising I was annoyed that NJ requires attendants to fill your gas. The attendant spilled three times onto the floor wasting my money. One of the spots is faint because it was drying up , but you can see in the photo the 2 other spots. 0 apologies or some form of a partial refund. Train your employees how to use the nozzle!

    Owner response · Jul 7, 2026

    Hi,Connie Hung.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! - Shell Solutions Center

  • GGoogle reviewer
    Local Guide
    May 22, 2026

    Very good pricing on gas for either cash or credit card and debit card

    Owner response · Jun 7, 2026

    Thank you for your feedback! We're thrilled to hear that you enjoyed your visit. If you have any other questions or concerns, feel free to reach out to us anytime through our Help & Support page: shell.us/help-and-support. Thanks again for choosing Shell - we appreciate you! - Shell Solutions Center

  • GGoogle reviewer
    Local Guide
    May 22, 2026

    Rating only — no comment.

    Owner response · Jun 7, 2026

    Thank you for your feedback! We're thrilled to hear that you enjoyed your visit. If you have any other questions or concerns, feel free to reach out to us anytime through our Help & Support page: shell.us/help-and-support. Thanks again for choosing Shell - we appreciate you! - Shell Solutions Center

  • GGoogle reviewer
    Local Guide
    Apr 15, 2026

    Prices are often different from what is shown on Google, and the pump even stops mid-fueling. Staff dismiss it as "normal" with no explanation and poor communication.<br><br>Sometimes they also close early without notice, making it feel like they don't care about customers or business at all. Very unreliable.

    Owner response · May 8, 2026

    Hi,Kaoli W.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! - Shell Solutions Center

Sponsored Ranking. Positions are bought through owner and customer bids, not awarded on quality. BergenHub helps Bergen County businesses get discovered; it does not rate their service.